Broadway at the Landmark

COME FROM AWAY comes to the Landmark Theatre from Tuesday, February 14 to Sunday, February 19. We are expecting large crowds, so we wanted to provide some helpful tips for before the show, for when you arrive, during the show, and after the show.

Arrival Time

Doors open one hour before the time on your ticket.

Before the Show

Don’t forget to bring your tickets! If you have your tickets on your mobile phone, please check that you can access them easily. We recommend saving them to your Apple Wallet or Google Pay. We recommend taking a screenshot of your tickets after they are scanned so that you can access them throughout the theatre. We do not recommend sending these screenshots to others.

Don’t forget to double-check the date and time on your tickets to make sure they’re for the right show! Guests who arrive at the wrong performance will not be admitted. The Landmark is expecting a high attendance volume and will not be reseating patrons who show up to the wrong performance. 

The Box Office and Will Call are located to the left of our Salina Street entrance as you face the theatre, under the brown sign titled “Box Office” hanging from the awning. If you need to purchase or pick up your tickets, you should stop here first. Remember, everyone who attends the show regardless of age or whether they’ll be sitting in their own seat-needs a ticket. If you are picking up tickets at Will Call, please have a photo ID as well as the credit card used to purchase the tickets.

Accessing tickets through Ticketmaster and Will Call;

1. Electronic Tickets
   1. An electronic ticket (eTicket) can be a Mobile Entry. Your tickets will be located in your account and will be available for you before the event. Visit My Account to locate your Electronic/eTicket type. Your tickets will not be available for print or emailed to you.
2. Will Call 
   1. Tickets held at Will Call can only be retrieved by the cardholder with the original credit card of purchase and a valid photo ID with a signature such as a state ID, driver’s license, or passport.

Plan on a little extra time to make your way through traffic and find parking, especially if this is your first time attending a show at the Landmark Theatre. The Downtown Committee maintains a great list of parking lots and garages. If you’re making dinner plans downtown, we recommend you get your reservations in early and plan for a busy night at the restaurant!

Security Check

When you visit the Landmark Theatre, our first priority is your care and safety. To that end, please be aware in advance of our standard security measures for all events at our theatre. Upon entry to the theatre, patrons will be screened with handheld metal-detecting wands. Backpacks, oversized bags, outside food and beverage, and weapons of any kind are not permitted in the building. Only small handbags, as well as diaper bags, will be permitted upon inspection to the theatre. Patrons may bring one sealed 16 oz bottle of water per guest. Patrons have the right to refuse a bag search, and our venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or discard them into the appropriate trash receptacles at the entry doors.

*Exceptions may be made for patrons with medical needs; please speak with security when you arrive.

Re-Entry

There is a limited re-entry policy for this show during intermission only. Patrons who opt to leave at any other time before or during the performance may not be permitted back into the theatre.

Please note: There will be women’s restrooms on all three floors of the theatre. Men’s restrooms can be found on the main and second floors. 

Our concession stands have a selection of mixed drinks, wine, beer, soda, and water, and a variety of candy, and cookies. We will have multiple registers on the first, second, and third floors of the theatre. Please note that coffee is available on the main floor only. We do accept credit cards; however, momentary disruptions in credit card processing have been known to occur. We do have an ATM on site near the main floor restrooms. 

Looking for the membership lounge? It’s located on the second floor in the musicians’ gallery, directly above the Salina Street entrance.

Not sure where your seats are? If you’re in the loge or balcony (listed as “LOGE” or “BALC,” respectively, on your tickets), head up the stairs when you arrive. If you’re in the orchestra (abbreviated as “ORCH” on your tickets), we will have aisle numbers listed next to each of the three main doors. Don’t forget: you can always ask a member of the Landmark Theatre staff or an usher for assistance. We highly recommend finding your seats as early as possible. 

• The balcony and loge are upstairs, 
• The orchestra is on the main floor,
• As you enter from Salina Street, the orchestra level Aisles go from 5-4-3-2-1 from left to right

Accessible seating may be purchased through all points of purchase. There is wheelchair accessibility in five different locations on the orchestra level, as well as 12 seats with flip-up armrests for those who use walkers, who can transfer from a wheelchair, or who find our seats too restrictive. 

Please note: There is an elevator to the second floor and basement lobbies. There is no elevator to the loge or balcony seating and patrons will be required to use stairs to reach their seats. Please take this into consideration when purchasing your tickets. The Landmark Theatre will not issue refunds or offer reseating for patrons who purchased balcony and loge seats and find themselves unable to access them by stairs. All orchestra level seating is accessible from ground level. 

If you need any special assistance, please notify your ticket taker and they will get you the help you need. Assistive listening devices will be available at the main floor concession stand; please let one of our ushers know if you need one and they’ll be happy to help. 

During the Show

Please take the time to identify the nearest emergency exit before the show begins. The performance begins promptly at the time listed on your ticket and lasts approximately 1 hour and 45 minutes (no intermission)

We strongly recommend that you arrive early to the performance so that you can grab snacks and refreshments at the concession stands before the show starts.

There will be a hold at the beginning of the performance. Patrons sitting in the orchestra on the main floor will not be able to enter or exit the auditorium until the hold is over. There will be monitors in the lobby so you may watch what is happening on stage if you need to wait in the lobby, but we highly recommend arriving early and taking your seats in advance so as not to miss any portion of the show Please note: Photography and recording are prohibited during this performance. 

Out of respect for the performers and the guests in your area, please turn your cell phones to silent or off and refrain from talking during the performance.

After the Show

We ask that guests leave the auditorium after the final curtain call so we can begin the process of getting ready for the next show! Please check your seat and the surrounding area to make sure you haven’t left anything behind. If you do lose something, check with an usher or member of our staff on your way out, or call the box office at (315) 475-7979 between 10 am-5 pm, Monday through Friday.

Guests will not be permitted at the stage door before or after tonight’s performance.

For COVID safety, cast members will not sign autographs.

Traffic will also be heavier than average on your way home. Please travel safely!

Planning Your Visit

We have resources here for you to arrange for hotels, parking, restaurants, and more!

SEE MORE