Patron Policies & FAQ

Landmark Theatre Code of Conduct

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances, we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same.

Standing on seats or any other building structure is not permitted and may result in ejection from the event. For safety reasons and as a courtesy to other patrons, please do not sit or stand in the aisles. Aisles should be kept clear at all times. Any patron not in compliance is subject to ejection.

Bag Searches

Ladies’ handbags as well as diaper bags will be permitted upon inspection. All other bags will also be subject to search and deemed appropriate for admission by security.

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. The Landmark Theatre may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Items that are prohibited for the Landmark Theatre include, but are not limited to, weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, cameras, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses, signs, banners, and flashing shoes.

Smoking

In compliance with New York State regulations, there is no smoking permitted anywhere in the Landmark Theatre. This policy is strictly enforced. Violation of this regulation is grounds for ejection. 

Photo Policy

The photo policy for each show varies. Please check with the Box Office or an usher if you are unsure. All patrons are expected to adhere to the photo policy for any and all performances they attend.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. The Landmark Theatre staff may ask to see your ticket at any time during the event.

Security

The Landmark Theatre is committed to providing a safe and enjoyable atmosphere for all patrons. Any guest in need of assistance during an event should seek a staff member, usher, or security officer.

Concessions

If you are looking for a snack or a drink at an event, please stop by one of our concessions to purchase candy, soda, coffee, and bottled water. At some events, popcorn, and pretzels may also be available for purchase as well as beer, wine, and spirits. Outside food and beverage, including water, are prohibited. Food and drink is allowed in the seating area; however, we ask that you be respectful of the Landmark Theatre and others sitting around you. Please dispose of trash in the trashcans located throughout the lobbies.

All guests under the age of 30 may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Landmark Theatre. Management reserves the right to refuse the sale of alcohol to any guest.

Facility Information

ATMs

There is an ATM located in the main level lobby of the Theatre, adjacent to the main concessions area.  Service fees may apply.

Broken Seats

If your seat is broken, please contact the nearest usher or security officer for further assistance.

Drop-Off & Pick-Up Point

We suggest that you drop your party off and pick them up on the Salina Street entrance under the marquee. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone.

Elevators

Currently, there is no elevator to the balcony, loge and upper lobbies. Please take this into consideration when purchasing your tickets. The Landmark Theatre will not issue refunds or offer reseating for patrons who purchased balcony and loge seats and find themselves unable to access them by stairs. All orchestra level seating is accessible from ground level.

Lost and Found

Please contact our Box Office at (315) 475-7979, option 3, to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any usher for assistance.

Patron accommodations

The Landmark Theatre is committed to providing a safe and enjoyable atmosphere for all patrons. Any guest in need of assistance during an event should seek an usher or security officer.

Booster Seats

The Landmark Theatre does not provide booster seats at any performance.

Coat Check

The Landmark Theatre does not provide an area to check coats or any other personal belongings. The Landmark Theatre is not responsible for any property that is lost, stolen or damaged.

Door Opening Times

Doors for events at the Landmark Theatre generally open one hour prior to event start time.

First Aid

Emergency Medical Technicians (EMTs) are available at every event for medical emergencies. If you or another patron require immediate medical assistance, please locate the usher or security officer nearest you so they can alert the EMTs.

Media Access

Media credentials can be requested by calling the particular artist’s publicist, record label or promoter. You must be an accredited member of the media on assignment to be considered. If this information is not presented to the Box Office prior to an event, you will not be permitted in. The Box Office cannot contact the artist’s publicist, record label or promoter for you.

Merchandise

Many Landmark Theatre events have merchandise for sale at each performance.

Questions/Concerns

If you have any questions or concerns before or after an event, please call our Box Office at 315-475-7979, option 3. If you have questions or concerns during the event, please seek the nearest usher or security officer.

Services for Patrons with Disabilities

The Landmark Theatre has options for patrons requiring accessible seating. Please contact the Box Office at (315) 475-7979, option 3, to purchase these tickets. At a minimum, based upon availability, you will be permitted to purchase tickets for you and one additional guest. You may also purchase tickets based upon availability for additional guests in close proximity to our accessible sections.

Additionally, accessible restrooms are located on the main floor, near the memorabilia lobby.

The Landmark Theatre is happy to accommodate any service animals as outlined in the Americans with Disabilities Act (ADA). The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

If you have any questions about any Landmark Theatre accommodations, please contact our Box Office at (315) 475-7979, option 3.