Our Box Office is located at:
362 S. Salina Street
Syracuse, NY 13202
Telephone: 315-475-7979, option 3
Monday – Friday; 10:00am – 5:00pm
Please note: All Landmark Theatre offices, including the box office, will be closed on Thanksgiving Day. Administrative offices will be closed on Friday, 11/24, but the box office will be open that Friday from 10:00 am-2:00 pm. All offices will reopen on Monday, 11/27, at their regularly scheduled times.
Will Call tickets are located inside the box office. If you have Will Call tickets, you may pick them up anytime during our normal business hours, including on the day of the event. You must bring a picture ID with you, and it is recommended that you bring your order number and the credit card used to purchase your tickets.
For some events at the Landmark Theatre, promoters may decide to set up special pre-sales. During a pre-sale, tickets are for sale within a specified amount of time prior to the sale of tickets to the general public. Please note that while a pre-sale may afford you the opportunity to purchase tickets before the public on-sale date, there is no guarantee that you will be able to purchase tickets since there is a limited supply. In order to participate in most pre-sales, a special code is required. Landmark Theatre members receive access to most pre-sale codes. To find out more about becoming a member, click here.
Please contact the Box Office at (315) 475-7979, option 3, to inquire if group pricing is available for a particular event. Group rates can vary by performance.
If you purchase tickets from a non-authorized person or outlet, you risk purchasing a lost, stolen or fake ticket that is not valid for admittance, regardless of the event. Only valid tickets will scan to authorize entry for an event. Lost or stolen tickets may be deactivated and thus will not be valid for entry. Anyone who purchases tickets from a “scalper” or ticket broker does so at his/her own risk and in most cases is paying a premium. The Landmark Theatre is not responsible for replacing or refunding a ticket purchased through a third party broker. Valid ticket outlets include the M&T Box Office at the Landmark Theatre and Ticketmaster. All ticket prices are subject to change; all events are subject to change at any time.