Box Office Information

The M&T Box Office at the Landmark Theatre

Our Box Office is located at:

362 S. Salina Street
Syracuse, NY 13202

Telephone: 315-475-7979, option 3

Box Office Hours:

Until such time as we can resume normal operation, the Landamrk Theatre Box Office will be open limited hours posted here.

The Landmark Theatre will be close on Friday, September 4 and Monday September 7. The Landmark Theatre will be open the following hours after Labor Day:

  • Monday 11:30a – 3:30p
  • Tuesday 11:30a – 3:30p
  • Wednesday 11:30a – 3:30p
  • Thursday 11:30a – 3:30p
  • Friday 11:30a – 3:30p

Tickets are available 24 hours a day at

Please note: 

Due to the high volume of will call pick up and walk up ticket sales, the phone lines at the box office will be turned off on the day of an event no later than door time. A message answering some common ticketing questions regarding that day’s event(s) will be available.

Will Call

Will Call tickets are located inside the box office. If you have Will Call tickets, you may pick them up anytime during our normal business hours, including on the day of the event. You must bring a picture ID with you, and it is recommended that you bring your order number and the credit card used to purchase your tickets.

Please note:

The box office does not hold tickets for patrons waiting for the rest of their party to arrive. Additionally, we are unable to take tickets back or resell to other patrons.

Event Cancellation Policies

Cancelled Event:

Unless otherwise stated, purchases made through Ticketmaster will be automatically refunded to the payment used at time of purchase. Processing can take up to 30 days from announcement of official cancellation. Tickets purchased through the Landmark Theatre Box Office may be returned in person or by mail and will be refunded with the same method of payment used to purchase the tickets.

Rescheduled Event (New date announced):

Unless otherwise stated, refunds will be available by request until 15 days prior to the new performance date. Refund requests will need to be directed through point of purchase.

Postponed Event (No new date announced):

Unless otherwise stated, refunds will not be available until a new date is announced. Once information on a new date is given, refunds will be made available by request until 15 days prior to the new performance date. Refund requests will need to be directed through point of purchase.

Disclaimer: Buyer Beware

If you purchase tickets from a non-authorized person or outlet, you risk purchasing a lost, stolen or fake ticket that is not valid for admittance, regardless of the event. Only valid tickets will scan to authorize entry for an event. Lost or stolen tickets may be deactivated and thus will not be valid for entry. Anyone who purchases tickets from a “scalper” or ticket broker does so at his/her own risk and in most cases is paying a premium.  The Landmark Theatre is not responsible for replacing or refunding a ticket purchased through a third party broker. Valid ticket outlets include the M&T Box Office at the Landmark Theatre and Ticketmaster. All ticket prices are subject to change; all events are subject to change at any time.

Pre-Sale Information

For some events at the Landmark Theatre, promoters may decide to set up special online pre-sales. During an online pre-sale, tickets are for sale within a specified amount of time prior to the sale of tickets to the general public. Please note that while an online pre-sale may afford you the opportunity to purchase tickets before the public on-sale date, there is no guarantee that you will be able to purchase tickets since there is a limited supply. In order to participate in most online pre-sales, a special code is required. Landmark Theatre members receive access to most pre-sale codes. To find out more about becoming a member, click here.

Group Sales

Please contact the Box Office at (315) 475-7979, option 3, to inquire if group pricing is available for a particular event. Group rates can vary by performance.

See What’s Happening

Keep up-to-date on what’s happening at the Landmark Theatre by visiting our event page!

See Events