Broadway at the Landmark

Wicked opens at the Landmark Theatre on Wednesday, March 15, and we are expecting a great turnout, so we wanted to provide some helpful tips for before the show, for when you arrive, during the show, intermission, and after the show.

Before the show

Don’t forget to bring your tickets! Make sure you have any Print at Home tickets printed out with a clean bar code. If you have your tickets on your mobile phone, please check that you can access them easily. If you’ve purchased your tickets online, you’ll be able to download them 72 hours in advance. Make sure to double-check the date and time on your tickets to make sure they’re for the right show!

The Box Office and Will Call are located to the left of our Salina Street entrance as you face the theatre, under the brown sign titled “Box Office” hanging from the awning. The Box Office will be open:

  • 10 am until 30 minutes past curtain time during the week
  • Noon until 30 minutes past the second curtain on Saturdays
  • 11 am until 30 minutes past the second curtain on Sundays

Plan on a little extra time to make your way through traffic and find parking. There will be a lot of people with the same destination as you! The Downtown Committee maintains a great list of parking lots and garages.

If you’re making dinner plans downtown, get your reservations in early!

Arriving at the Landmark

Doors to the Theatre will open one hour before the time on your ticket. We hope to be able to open the doors to the auditorium 30 minutes before the time on your ticket. If you’re planning to stop for a snack at our concession stands, to visit the merchandise booth, or to use the restrooms, we highly recommend arriving early. We have a large theatre and it will take you time to find your seat. If you’re not in the auditorium and seated at the start of the show, you will have to wait in the lobby. There will be a 9.5 minute hold for the first act, but patrons who are late can watch the opening number on a monitor behind the concession stand in the main lobby.

Our concession stands have a selection of mixed drinks, wine, beer, soda, and water, and a variety of candy, cookies, and crackers. We will have two registers on the first floor and second floor, and in the basement. Please note that coffee is available on the main floor only. We do accept credit cards; however, momentary disruptions in credit card processing have been known to occur. We do have an ATM on site near the main floor concession stand.

Not sure where your seats are? If you’re in the loge or balcony (listed as “LOGE” or “BALC,” respectively, on your tickets), head up the stairs when you arrive. We have restrooms and concession stands there. If you’re in the orchestra (abbreviated as “ORCH” on your tickets), we will have aisle numbers listed next to each of the three main doors. Don’t forget: you can always ask a member of the Landmark Theatre staff or an usher for assistance.

There is no elevator to the second floor or basement at this time.

If you need any special assistance, notify your ticket taker and they will get you the help you need. Assisted listening devices will be available at the main floor concession stand; please let one of our ushers know if you need one and they’ll be happy to help.

During the Show

Recording the show in any way is strictly prohibited. Any patrons seen recording audio, video, or still photography with cameras, mobile phones, or tablets will be asked to stop recording. A second occurrence will result in being asked to leave the theatre.

Out of respect for the performers and the guests in your area, please turn your cell phones to silent or off and refrain from talking during the performance.

Intermission

Women’s rooms are available on the main floor, the second floor, and in the basement. Men’s rooms are available on the first and second floor only. Both restrooms in the basement will be designated women’s rooms. We strongly recommend that those who are able to manage stairs use restrooms in the basement or on the second floor so that those who have difficulty with stairs can use the more accessible restrooms on the main floor. These restrooms are far larger than the main floor restrooms and the lines will move much faster.

We’ll have all the concession stands ready for your drink and snack needs. Ushers near the concession stands will have lists of our menu items so you can consider your order in advance.

There will be timers above each concession stand counting down the time left in intermission. There will be a“Broadway hold” of 8 minutes for those not in their seats when the second act begins. We will again have a monitor at the main concession stand where guests can watch the performance until we get the all clear to take you to your seats.

After the Show

We ask that guests leave the auditorium after the final curtain call so we can begin the process of getting ready for the next show!

Traffic will also be heavier than average on your way home. Please travel safely!

When you get home, don’t forget to check out the other great shows coming up in the Famous Artists Broadway Theater Series.

Planning Your Visit

We have resources here for you to arrange for hotels, parking, restaurants, and more!

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