Broadway at the Landmark

Our doors will open one hour before the time listed on your ticket. This show is well sold, so plan to arrive early to find parking and get inside on time so you don’t get locked out during the hold.

There are areas available for parking around the Landmark. However, make sure you plan enough time to find parking, especially if you aren’t used to parking in Downtown Syracuse.

We have created a link to help you find parking at: https://landmarktheatre.org/about/planning-your-visit/parking/

It will help ease your entry experience if your tickets are saved to your Apple Wallet or Google Wallet.

That way your ticket is readily available, regardless of the level of mobile service your device has at that time. If you choose not to use your phone’s wallet, please have your Ticketmaster account pulled up ahead of time so you can get through the entry process as quickly as possible!

*Screenshots will not work as valid tickets*

Tickets purchased from any site other than Ticketmaster will have to be transferred, accepted, and put into a Ticketmaster account.

If you have not received an email to accept the ticket transfer, please contact your point of purchase prior to arriving at the Theatre.

Tickets are available for purchase at the Box Office. If you are looking at the front doors of the theatre, the Box Office is to the left.

Yes, patrons of all ages need a ticket to come to a Broadway show.

Will Call is also located at our Box Office. Please have your photo ID and credit card used to purchase the tickets you are picking up.

Unfortunately, we cannot reseat a patron that shows up to the wrong performance. Be sure to double-check your tickets before you leave home to avoid this!

We are working to make a more inviting and seamless security process by implementing the Evolv Weapons Detection System.

Each guest will walk through the system in a single file line at a normal pace. If something is detected, a guard will have you step to the side and you will be wanded. This system does not affect pacemakers or most other medical devices. Feel free to confirm with a guard that you are clear to go through with your device.

As with every new system, we will likely have some hiccups, so please be patient with our staff. This system is meant to make the security experience welcoming while also improving the safety of both our staff and patrons. If you would like any more information, feel free to submit an inquiry on our website and we will be happy to help!

The Landmark Theatre is committed to providing a safe and enjoyable atmosphere for all patrons. Any guest in need of assistance during an event should seek a staff member, usher, or security officer.

Upon entry to the theatre, patrons will be screened with walkthrough metal detectors or metal detection wands.

There are men’s restrooms on the first and second floors, and women’s restrooms on all three floors. Each set is accessible by elevator. The ADA restrooms are located on the main floor.

Yes, concession stands are located in the main and second floor lobbies of the theatre. Our stands serve a selection of mixed drinks, wine, beer, soda, water, and a variety of candy and cookies.

The Members’ Lounge is located on the second floor, directly above the Salina St. doors. The lounge is accessible by stairs or the elevator. An usher will be stationed there and will check your lounge passes. The Members’ Lounge is available one hour before curtain and during intermission.

If your tickets say “LOGE” or “BALC,” you will be upstairs. The elevator will go to the upstairs lobby, however, please keep in mind that you will have to be able to take the stairs to the loge and balcony seating areas.

If your tickets say “ORCH,” you are on the main level. The aisles are numbered 1 through 5, starting from the right!

If you need any more assistance, you can always ask a Landmark Theatre staff member or an usher.

Accessible seating may be purchased through all points of purchase.

Wheelchair accessibility is available in five different locations on the orchestra level, as well as 12 seats with flip-up armrests for those who use walkers, who can transfer from a wheelchair, or who find our seats too restrictive.

Yes! We have Auracast receivers that can be used with Auracast compatibel devices, "T-Coil" loops or wired headphones. Receivers, loops and headphones are available for use. Any Landmark Theatre Staff Member can assist you.