Box Office Information

Landmark Theatre Box Office

Ticketmaster and the Landmark Theatre Box Office are the official and authorized ticket sellers for Landmark Theatre events. Famous Artists is an authorized seller for the Broadway in Syracuse subscription series.

Disclaimer: Buyer Beware

Tickets purchased from sources other than Ticketmaster, the Landmark Theatre Box Office, or Famous Artists may be more expensive, invalid (stolen/duplicated/fake), or ineligible for assistance and customer communications. Syracuse Area Landmark Theatre is not responsible for tickets purchased from other sources, and only valid tickets will be scanned for entry. To ensure legitimate tickets at face-value prices, always purchase tickets from the primary seller.

In the interest of preserving affordable ticket prices for all patrons, the Landmark Theatre reserves the right to refuse to sell tickets to identified ticket brokers. We also reserve the right to revoke any tickets sold to identified ticket brokers.

The re-sale of tickets on any of the Landmark Theatre’s social media accounts is strictly prohibited. Patrons are encouraged to only purchase tickets through Ticketmaster, the Landmark Box Office, or Famous Artists to avoid problems with counterfeit, stolen, void, or invalid tickets.

Individual tickets for Landmark events may be purchased:

• In person at the Box Office – located at 362 S. Salina St Syracuse, NY 13202
• By phone (315-475-7979, option 3; service fees apply)
• At Ticketmaster.com (service and order fees apply)

A facility fee is assessed to help defray the costs of running our facility. This fee is applied regardless of the method of purchase.

All sales are final. No refunds or exchanges except in the case of event rescheduling or cancellation.

Box Office Hours:

• The Landmark Theatre Box Office is open Monday through Friday from 10:00 A.M. to 5:00 P.M.
• Two hours before curtain on event days

The Landmark Theatre Box Office accepts cash, Visa, MasterCard, Discover and Landmark Theatre gift certificates.

All patrons require a ticket for entry, including children ages 2 and older, unless otherwise specified. Please call the Box Office at (315) 475-7979, option 3, if you are unsure whether your child needs a ticket for a specific event.

Please note:
The phones at the box office will be turned off on the day of an event no later than door time. A message answering some common ticketing questions regarding that day’s event(s) will be available.

Will Call

Will Call is located inside the Box Office. Will Call tickets may be picked up anytime during our normal business hours or on the day of the event. You must bring a picture ID, and it is recommended to also bring the order number and the credit card used to purchase the tickets.

The box office does not hold tickets for patrons waiting for the rest of their party to arrive. Additionally, we are unable to take tickets back or resell to other patrons.

Pre-Sale Information

Some events at the Landmark Theatre may offer special online pre-sales. During an online pre-sale, tickets are for sale within a specified amount of time prior to the sale of tickets to the general public. While an online pre-sale may afford you the opportunity to purchase tickets before the public on-sale date, there is no guarantee that you will be able to purchase tickets since there is a limited supply. In order to participate in most online pre-sales, a special code is required. Landmark Theatre members receive access to most pre-sale codes. To find out more about becoming a member, click here.

Group Sales

Please contact the Box Office at (315) 475-7979, option 3, to inquire if group pricing is available for a particular event. Group rates can vary by performance.

If you are looking for Group Sales information about a Broadway in Syracuse show, please go to https://nacentertainment.com/broadway-in-syracuse/group-ticket-information/

Lost/Stolen Tickets

If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance.

Event Cancellation Policies

Cancelled Event:

Unless otherwise stated, purchases made through Ticketmaster will be automatically refunded to the payment used at time of purchase. Processing can take up to 30 days from announcement of official cancellation. Tickets purchased through the Landmark Theatre Box Office may be returned in person or by mail and will be refunded with the same method of payment used to purchase the tickets.

Rescheduled Event (New date announced):

Unless otherwise stated, refunds will be available by request until 15 days prior to the new performance date. Refund requests will need to be directed through the point of purchase.

Postponed Event (No new date announced):

Unless otherwise stated, refunds will not be available until a new date is announced. Once a new date is given, unless otherwise stated, refunds will be made available by request until 15 days prior to the new performance date. Refund requests will need to be directed through point of purchase.