Ticket Policy

How to Purchase Tickets

Tickets to Landmark Theatre events may be purchased one of three ways:

  • In person at the Box Office (no additional fees outside of the facility fee that is applied to every ticket)
  • By phone (315-475-7979, option 3; additional fees apply)
  • At Ticketmaster.com (additional fees apply)

A facility surcharge is assessed to help defray the administrative costs of running our facility. This fee is applied regardless of the method of purchase.

Disclaimer: Buyer Beware

If you purchase tickets from a non-authorized person or outlet, you risk purchasing a lost, stolen or fake ticket that is not valid for admittance, regardless of the event. Only valid tickets will scan to authorize entry for an event. Lost or stolen tickets may be deactivated and thus will not be valid for entry. Anyone who purchases tickets from a “scalper” or ticket broker does so at his/her own risk and in most cases is paying a premium.  The Landmark Theatre is not responsible for replacing or refunding a ticket purchased through a third party broker. Valid ticket outlets include the M&T Box Office at the Landmark Theatre and Ticketmaster. All ticket prices are subject to change; all events are subject to change at any time.

Ticket Policies

  • No refunds or exchanges
  • No reprints
  • Tickets are non-transferable

All patrons require a ticket for entry, including children ages 2 and older, unless otherwise specified. Please call the Box Office at (315) 475-7979, option 3, if you are unsure whether your child needs a ticket for a specific event.

Lost Tickets

If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 1-800-653-8000.


Currently, there is no elevator to the balcony or loge seating. Please take this into consideration when purchasing your tickets. There is an elevator that provides access to the basement and mezzanine lobbies, so patrons can access the lobby space, concession stands, and restrooms on those floors. The Landmark Theatre will not issue refunds or offer reseating for patrons who purchased balcony and loge seats and find themselves unable to access them by stairs. All orchestra level seating is accessible from ground level.

Types of Payment Accepted

At the M&T Box Office at the Landmark Theatre:

  • Cash
  • Visa, MasterCard, & Discover (sorry, we cannot accept American Express at this time)
  • Landmark Theatre gift certificates

At Ticketmaster.com:

  • All major credit cards
  • Ticketmaster gift certificates